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Member services Coordinator

Do you want to join a dynamic team committed and passionate about business development and events?

Founded in 1978, the West Island of Montreal Chamber of Commerce (WIMCC) is a non-profit organization with a mission to represent and serve the industrial, commercial, and professional business community in 11 municipalities. The WIMCC has been able to count on the financial support of numerous partners, marking its continued commitment to the growth and success of the West Island of Montreal and thus consolidating relationships with municipal elected officials and local economic actors.

We make sure to place listening and friendliness at the heart of all our projects and our daily management. The organization is actively working on updating its business model and planning development projects that are beneficial to its members.

Under the supervision of the General Manager, your role will be to coordinate all customer service activities and will be responsible for renewing membership and partnerships. In addition, you will manage document certification requests for our industrial and manufacturing community. You will be responsible for producing and sending invoices to members and following up on payments. Finally, you will be responsible for coordinating welcome lunches and company visits, and will be closely involved in the integration of new members. You will also be involved in the annual review of the sponsorship offer to ensure that it meets partner requirements and maximizes benefits. Your contribution to the development and promotion of membership and member programs will help generate significant sources of revenue for the CCOIM.

Main tasks: 

  • Advise and respond to members’ various requests and needs (written and telephone) concerning their membership, rights and benefits;
  • Follow-up on memberships and renewals (validation, welcome e-mail, planning of welcome visit…);
  • Produce and analyze monthly statistical reports on membership status;
  • Maintain up-to-date database of member information;
  • Receive questions or complaints from members and deal with them in accordance with internal policies;
  • Fulfill certification requests, produce invoices and reconcile each month;
  • Participate in CCOIM activities (occasional evenings) and support event logistics;
  • Renew and monitor partnership and sponsorship agreements;
  • Evolve the member service offering to foster long-term commitment and satisfaction;
  • Collaborate, contribute and solicit opportunities to develop new member growth;
  • Provide the necessary reports to monitor the progress of solicitation activities;
  • Ensure rigorous follow-up of customer accounts;
  • Follow-up with members to confirm their participation in events;
  • Prepare invoices and request payment from members and partners;
  • Participate in certain CCOIM working committees and act as a logistical resource to support the work of volunteer members;
  • All other related tasks.

Requirements, Skills, and Abilities Sought:

  • College diploma or university degree in administration, customer service or any equivalent deemed appropriate;
  • Minimum of 3 years of significant experience directly related to the position;
  • Mandatory bilingualism (French and English, written and spoken);
  • Strong sense of customer service;
  • Demonstrated skills in information technology and social media;
  • Very good knowledge of Microsoft 365 (Office) and CRM applications;
  • Unifying leadership, team spirit, relational skills;
  • Good critical and analytical capacities, negotiation skills;
  • Autonomy, resourcefulness, and sense of responsibility;
  • Great versatility, flexibility, and availability;
  • Ability to work under pressure and handle multiple files simultaneously, solve problems, and meet deadlines;
  • Great sense of organization, rigor, and attention to detail;

Employment Conditions:

  • Permanent and full-time employment, 35 hours per week, Monday to Friday;
  • Hybrid remote format;
  • Ability to travel (car required);
  • Monthly telephone allowance of $30;
  • Comprehensive group insurance program paid 50% by the employer after 3 months;
  • Competitive vacation bank + 3 personal leave days;
  • Paid leave between Christmas and New Year by the employer;
  • Salary scale offered according to experience.

To Apply:

Please send your application before September 13 to info@ccoim.ca.

Thank you for your interest in our organization! Only selected candidates will be contacted for an interview.

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